Frequently Asked Questions

Everything you need to know about shopping with Queni Koi Southern.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the region.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Currently, Queni Koi Southern focuses on domestic shipping to ensure the fastest delivery times and best customer service for our local community.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.

Are the products on your site authentic?

Yes, we source all our inventory directly from authorized distributors and manufacturers to guarantee the quality and authenticity of every item we sell.